Terms & Conditions
1. Introduction
a. This website is owned and operated by TWELVE X (PRIVATE) LIMITED (hereinafter and throughout this website referred to as “we”, “us” and “our”). Our registered office is at 305 Clifton Center, Block 5, Clifton, Karachi, Pakistan. Our principal place of business is located at 305 Clifton Center, Block 5, Clifton, Karachi, Pakistan.
b. We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +92-331-8935839 or send us an email on info@xiixofficial.com
2. Applicability and Updates
a. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
b. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or other applicable jurisdiction.
c. We may need to update our Terms and Conditions from time to time, each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.
3. Terms of Usage
a. You are prohibited from using this website or its content:
● for any unlawful purpose;
● to solicit others to perform or participate in any unlawful acts;
● to violate any international, federal, provincial or state laws, regulations and rules;
● to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
● to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
● to submit false or misleading information;
● to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or interfere with or circumvent the security features of our service, any related website, other websites, or the internet;
● to collect or track the personal information of others or spam, phish, pharm, pretext, spider, crawl, or scrape; or
● for any obscene or immoral purpose.
b. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
4. Intellectual Property
This website and its related software and content (including images and designs) are the intellectual property of and is exclusively owned by us. The structure, organization, and code of the website and its related software contain valuable trade secrets and confidential information of . Except as expressly stated herein, these terms and conditions do not grant you any intellectual property rights whatsoever in the website and its related software and all rights are reserved by TWELVE X (PRIVATE) LIMITED .
5. Indemnity and Limitation of Liability
a. You agree to indemnify us, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
d. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
e. We reserve the right to not process an order that you place on our website. This is usually for the following reasons:
● We no longer hold stock of the goods or services that you ordered from us.
● We are unable to ship goods to your location.
● The goods or services that you have ordered are no longer available.
● Any reason outside of our control.
6. Termination
We may immediately change or terminate your access to our products, services and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user or any third party. We reserve the right to terminate your access if , without limitation, you have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) upon a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.
7. Severability and Waiver
If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can't be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.
8. Governing Law
Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Sindh, Pakistan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.
Cash on Delivery (COD)
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Are there any additional charges for cash on deliveryfor e.g. Cash handling charges?
There are no additional charges for Cash on Delivery orders except for Courier Charges.
In how many destinations is this service available?
The COD service is available all over Pakistan. COD is not available internationally.
Drop shipping charges vary with the weight of the order?How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us. The customer will bear the delivery charges for further delivery attempts.
Droshipping charges vary with the weight of the order?
As per courier arrangements, the cost of shipping increases with the weight of the order. For international shipping rates, please see Shipping Policy.
If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?
In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will
always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
Order Delivery
What is the delivery time?
Order delivery takes 3-5 working days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.
What could be the reasons for thedelayed delivery of my order?
Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
What are the delivery charges?
In Pakistan: Flat PKR 300 will be charged on all orders. If a customer places an order of 25000 and more then the delivery will be free of cost. The customer can also enjoy free delivery for prepaid orders.
For international orders: Shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy.
Are there any restricted areas where the delivery can be a hassle?
Currently we are unable to ship to any PO Box, military, protected area/location. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.
Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:
Any
limit on the quantity to import the items.
Any
limit on the value to import the items.
Restrictions to the material that you are interested to purchase.
Tax
and duties you need to incur for importing the items.
If, for some reason, there are items that cannot be imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, shipping charges incurred for delivery of the package to the intended delivery destination, and for the intended delivery destination to return the goods to xiixofficial.com will be borne by the buyer.
Is there any possibility of splitting the order incase of unavailability of part of the order?
We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.
What means do you use to deliver the order?
We ship all over Pakistan through our courier partners and internationally through TCS.
How do I check the delivery status?
All items sold on xiixofficial.com are delivered through reputed courier partners. Once dispatched, you will be provided a Tracking ID for your order through email. You may also check the status of your order on our website with the help of the Order ID provided to you at the time of order placement.
Payments
How shall I make a payment?
Following are the payment options available for your convenience:
Cash On Delivery (COD)
Cards (Visa Debit/Credit, Master Debit/Credit,
American Express
Online Bank Transfer
Is it safe to use my credit/debit card to make payments?
Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.
Can I make payment in cash?
Yes. Our Cash On Delivery (COD) service enables you to do that.
Do I have to pay any taxes on the order I place?
No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.
How about International duty and charges?
Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.
Shipping
Does the price of the order include shipping?
Yes, shipping price is calculated on checkout page once the address is filled-out or selected for logged in users (if address is saved in address book)
What are the delivery charges?
Allorders will have a delivery charge of PKR 300. For international orders, shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy. No Shipping Charges for non COD orders.
Is every item eligible for international shipping?
All items on our website are shipped both locally and internationally.
How much time do you take to ship internationally?
It normally takes us 8-10 working days to deliver international orders.
What manner of shipping do you use?
We ship all over Pakistan through our courier partners TCS, and internationally through DHL. We only use express delivery and packages typically arrive in 3-5 days.
Does the order shipped abroad include any additional duties or taxes?
Typically, there are no additional charges. However on certain occasions where international orders are withheld by the local customs office, additional duties and taxes are to be borne by the customer.
Pricing
Are the prices mentioned on your website for stitched and unstitched suits?
Prices are mentioned against all products available online.
How will I know how much my order costs?
You will get to know the complete cost for your order at the checkout page. Upon requesting an item, you will receive a confirmation email with complete details for your order, including shipping charges.
In what currency are the prices displayed in?
Prices on our website are displayed in PKR.
Is the pricing policy the same as retail stores?
Please note that the pricing policy differs for each delivery destination and country. Prices listed on the website are final for the purposes of online transactions. In case of divergence of prices in Twelve X retail stores, the prices at the given location will be deemed final.
Are your prices negotiable?
All prices on the website are final.
PLACING THE ORDER
How can I place an order?
Once you have found the product you want, it’s time to place your order! There are
three ways you can place your order:
Ordering through the Product Screen Add to Cart Button Using the Quick View Option Ordering through the Product Screen ,When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’. This way, you can purchase 2 or 3 pieces of the same product without repeating the process!
Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total. Once you’ve added all products into your shopping cart click the ‘Proceed to Checkout’ to complete your shopping.Add
to Cart Button from the Categories Screen
On the categories screen, there’s an option to add to cart which you can use if you already know the details of the product.
Ordering through Quick View When you place your mouse over a product in the category view, you’ll get the Quick View option. By clicking it, you will get a summary of the product including Price, Availability, and a Quick Overview. You will also have an option to ‘Add to Cart’ if you wish to purchase the product.
How can I check the status of my order?
We have an order tracking tool added at the top of our website, where you can insert your Order ID and get the latest update regarding the status of your
order. You can also call us at our Call Center, where our representatives are ready to serve you.
Can I cancel my order?
You can cancel your order within 24 hours if your order is COD based only. We typically ship orders by 1 pm on the next working day after the order is placed.
How do I complete or check out of an order?
Once your shopping cart has all the items that you wish to purchase, it’s time to checkout by making payments and entering your delivery address. This is made much easier if you’ve already registered with xiixofficial.com. You’ll be asked to enter information for:
Billing Information.
Payment Information:
Billing Information:
If you’ve signed in to xiixofficial.com, the billing information will already be entered into the billing information screen.
If you haven’t registered with xiixofficial.com, you will be required to enter your Name and Address. You’ll also have an easy option to register at this point if you like.
At the bottom of both screens, there will be an option to ‘Ship to this address’ or ‘Ship to a different address’. This is important if you like to pay with a credit card and need to ship your product to an address different to the one
linked to your bank information. If you select ‘Ship to a different address’ you’ll be taken to a similar screen titled ‘Shipping Information’ where you’ll enter the address where you want the product shipped to. Once you’re done entering the required information, click on the continue button.
Payment Information
At the top of the payment information screen shows you a summary of the information you’ve entered so far for your Billing Information and Shipping Method. It’s a good idea to review this and make any changes if necessary.
The second section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping method and Grand Total.
The third section of the screen lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements visit the Payments FAQ section.
The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive an Order Number and confirmation email. Make sure you save that until you receive your order since it can be used for tracking your shipment and other queries related to your purchase
Can I pre-order an item?
Yes you can pre order for the upcoming collection.
Where can I place my order?
You can order from all over the world on xiixofficial.com
OTHERS
How can I find a specific product I am looking for?
All our products come with a unique product code/name. Simply enter the specific code/name in the search option available on the website and it will help you find the product of your choice. If you do not receive any results, this means the product is not available anymore.
How can I receive regular updates about the new collections coming?
You can sign up for our email newsletter.
Do you have a size chart?
Yes. Size charts are included on all product detail pages.
What is the minimum order quantity limit?
There is no minimum order quantity limit in terms of total order price.
Can I cancel my order after confirmation?
At this moment, we do not provide this option. Once an order is confirmed, it goes to the warehouse for dispatch.
How do I know if an item is in stock?
An “In Stock” product will always have an “Add to Cart” button on its page. If your desired size for a product is not present on the page, it means the size
is out of stock.
What if the product I want is out of stock?
If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website. You can also add those products in your wishlist, we will notify you at the time of restock.
How do I lodge a complaint if there are any?
In case of a complaint, please fill this complaint form. One of our customer service representatives will assist you on priority. Or you can email your complaint at contact@xiixofficial.com.