About Us

We want you to be completely satisfied with your purchase. So, kindly read our Return & Exchange Policy to know the best ways to get issues resolved by our team.
  • What to Know About Returns:
  • TwelveX does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back to twelve X is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.
  • If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had purchased, you may notify us by filling the complaint form and sending it to contact@xiixofficial.com . After the approval of your return, you have to send the parcel to our warehouse via courier service within 7 days of receiving the order.
  • After you get the approval of your return, you have two options, You can get the store credits or the cashback. For cashback, our refund processing time is 30 days.
  • After you get the approval of your return, you have two options, You can get the store credits or the cashback. For store credits, we process and issue store credits on the same day.
  • Store credits are the number of credits issued to the customer against any returned order. Customers can use those credits for the purchase of any product from our collection.
  • Store credits can be redeemed within 180 days from the date of issuance.