1. What are the conditions for Cash on Delivery (COD) payment?

You can pay through Cash on Delivery (COD) for transactions up to Rs. 30,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

Click ‘Proceed to Checkout’.

Fill in the ‘Billing Information’ and ‘Shipping Method’ forms. In the Payment Information form, select “Cash on Delivery”. Click on “Confirm Now.” Note your Order Number
which will be provided to you at the "Thank You" page. Your package will be delivered via courier. You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

2. Are there any additional charges for cash on deliveryfor e.g. Cash handling charges?

There are no additional charges for Cash on Delivery orders except for Courier Charges.

3. In how many destinations is this service available?

The COD service is available all over Pakistan. COD is not available internationally.

4. Ifthere are multiple items ordered, will they be delivered at the same time? Ifnot, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will
always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

5. Doshipping charges vary with the weight of the order?

As per courier arrangements, the cost of shipping increases with the weight of the order. For international shipping rates, please see Shipping Policy.

6. Howmany times will the courier agent attempt to deliver my order in case I amunavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us. The customer will bear the delivery charges for further delivery attempts.


1. What is the delivery time?

Order delivery takes 3-5 working days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

2. What could be the reasons for thedelayed delivery of my order?

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

3. What are the delivery charges?

In Pakistan: Flat PKR 300 will be charged on all orders. If a customer places an order of 25000 and more then the delivery will be free of cost. The customer can also enjoy free delivery for prepaid orders.

For nternational orders: Shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy.

4. Are there any restricted areaswhere the delivery can be a hassle?

Currently we are unable to ship to any PO Box, military, protected area/location. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.

Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

limit on the quantity to import the items.

limit on the value to import the items.

Restrictions to the material that you are interested to purchase.

and duties you need to incur for importing the items.

If, for some reason, there are items that cannot be imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, shipping charges incurred for delivery of the package to the intended delivery destination, and for the intended delivery destination to return the goods to xiixofficial.com will be borne by the buyer.

5. Is there any possibility of splitting the order incase of unavailability of part of the order?

We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

6. How do I check the deliverystatus?

All items sold on xiixofficial.com are delivered through reputed courier partners. Once dispatched, you will be provided a Tracking ID for your order through email. You may also check the status of your order on our website with the help of the Order ID provided to you at the time of order placement.

7. What means do you use to deliverthe order?

We ship all over Pakistan through our courier partners and internationally through TCS.


1. How shall I make a payment?

Following are the payment options available for your convenience:

 Cash On Delivery (COD)

Cards (Visa Debit/Credit, Master Debit/Credit,
American Express
Online Bank Transfer

2. Is it safe to use my credit/debitcard to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.

3. Can I make payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.

4. Do I have to pay any taxes on the order I place?

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.

5. How about International duty andcharges?

Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.


1. Does the price of the order include shipping?

Yes, shipping price is calculated on checkout page once the address is filled-out or selected for logged in users (if address is saved in address book)

2. What are the delivery charges?

Allorders will have a delivery charge of PKR 300. For international orders, shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy. No Shipping Charges for non COD orders.

3. Is every item eligible forinternational shipping?

All items on our website are shipped both locally and internationally.

4. How much time do you take to shipinternationally?

It normally takes us 8-10 working days to deliver international orders.

5. Does the order shipped abroadinclude any additional duties or taxes?

Typically, there are no additional charges. However on certain occasions where international orders are withheld by the local customs office, additional duties and taxes are to be borne by the customer.

6. What manner of shipping do you use?

We ship all over Pakistan through our courier partners TCS, and internationally through DHL. We only use express delivery and packages typically arrive in 3-5 days.


1. How do I register myself?

Registering with xiixofficial.com is easy. You can create a unique account by going through
the following steps:

Click on the “LOGIN” sign found on the top right of the home screen Click
on the “Sign Up” tab found on the “Customer Login” screen.

Enter your unique information on the account creation page.

Click on the “Sign Up” tab for account creation

2. What if I forget my password, how will I retrieveit?

Please click on “Forgot Password” which is available at the sign-in page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.

3. How can I update/edit my accountdetails?

Please sign in and click on “My Account”. You will be able to edit/update your particulars.

4. Is there any confirmation requiredto get my order through?

After you have placed the desired order, you don’t need to give any confirmation for the order. Please note Twelve X holds the right to process your "Cash on Delivery" order without order confirmation for regular customers and/or during a period of high volume that includes sale, season launches and other promotions.

5. How will I view my order details and history?

Please sign-in to “My Account” to view your order history. Click on the order you wish to view to see the details.

6. Do I need to keep my accountinformation up to date?

Yes! Updating your account will help us identify the right products that you may be interested in. Also, by keeping all your information up to date you won’t have to re-enter your details when shopping online, hence making the process easier for you.

7. How do I know that my order has been confirmed?

Once you have placed an order, you will receive a confirmation email from us. However, the order would be shipped only when payment verification is complete (in case of online
payments) or telephonic verification of shipping address has been carried out (in case of Cash On Delivery).

8. Can I order a product that is outof stock?

Unfortunately, products listed as "Out of Stock" or “Unavailable” are not available for sale. You could be notified if you add those products in your wishlist.

9. How can I update/edit my shippingor billing address details?

Please sign in and click on “My Account”. You will be able to edit/update your particulars in your account and save them for future orders. If you wish to change the delivery
address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

10. What are the benefits of signingup with you?

By signing up an account with xiixofficial.com, you will be able to access and manage your account information easily. This includes:

 Changing your password

Updating your billing or shipping address

Checking your order status

Viewing your complete order history

Managing your email preference settings (e.g. choose whether to receive emails from xiixofficial.com)

Update Address Book


1. Are the prices mentioned on yourwebsite for stitched and unstitched suits?

Prices are mentioned against all products available online.

2. How will I know how much my ordercosts?

You will get to know the complete cost for your order at the checkout page. Upon requesting an item, you will receive a confirmation email with complete details for your order, including shipping charges.

3. In what currency are the pricesdisplayed in?

Prices on our website are displayed in PKR.

4. Is the pricing policy the same asretail stores?

Please note that the pricing policy differs for each delivery destination and country. Prices listed on the website are final for the purposes of online transactions. In case of divergence of prices in Twelve X retail stores, the prices at the given location will be deemed final.

5. Are your prices negotiable?

All prices on the website are final.


1. How can I place an order?

Once you have found the product you want, it’s time to place your order! There are
three ways you can place your order:

Ordering through the Product Screen Add to Cart Button Using the Quick View Option Ordering through the Product Screen ,When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’. This way, you can purchase 2 or 3 pieces of the same product without repeating the process!

 Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total. Once you’ve added all products into your shopping cart click the ‘Proceed to Checkout’ to complete your shopping.Add
to Cart Button from the Categories Screen

On the categories screen, there’s an option to add to cart which you can use if you already know the details of the product.  

Ordering through Quick View When you place your mouse over a product in the category view, you’ll get the Quick View option. By clicking it, you will get a summary of the product including Price, Availability, and a Quick Overview. You will also have an option to ‘Add to Cart’ if you wish to purchase the product.

2. How can I check the status of myorder?

We have an order tracking tool added at the top of our website, where you can insert your Order ID and get the latest update regarding the status of your
order. You can also call us at our Call Center, where our representatives are ready to serve you.

3. Can I cancel my order?

You can cancel your order within 24 hours if your order is COD based only. We typically ship orders by 1 pm on the next working day after the order is placed.

4. How do I complete or check out of an order?

Once your shopping cart has all the items that you wish to purchase, it’s time to checkout by making payments and entering your delivery address. This is made much easier if you’ve already registered with xiixofficial.com. You’ll be asked to enter information for:

Billing Information.

Payment Information:

Billing Information:

If you’ve signed in to xiixofficial.com, the billing information will already be entered into the billing information screen.

If you haven’t registered with xiixofficial.com, you will be required to enter your Name and Address. You’ll also have an easy option to register at this point if you like.

At the bottom of both screens, there will be an option to ‘Ship to this address’ or ‘Ship to a different address’. This is important if you like to pay with a credit card and need to ship your product to an address different to the one
linked to your bank information. If you select ‘Ship to a different address’ you’ll be taken to a similar screen titled ‘Shipping Information’ where you’ll enter the address where you want the product shipped to. Once you’re done entering the required information, click on the continue button.  

Payment Information

At the top of the payment information screen shows you a summary of the information you’ve entered so far for your Billing Information and Shipping Method. It’s a good idea to review this and make any changes if necessary.  

The second section of the Payment Information screen shows you an order summary including the products you ordered, their price, quantity, subtotal, cost of shipping method and Grand Total. 

The third section of the screen lets you select how you’d like to make your payment. For more information on the different types of payment options and their requirements visit the Payments FAQ section.  

The final step in completing your online shopping is to click on ‘Place Order’. Once you place your order, you’ll receive an Order Number and confirmation email. Make sure you save that until you receive your order since it can be used for tracking your shipment and other queries related to your purchase

5. How will I know that you havereceived my order?

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time.

6. Can I add items to the existingorder?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.

7. What do the different orderstatuses mean?

 Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

 Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Canceled: The order was canceled.

8. Can I suggest changes to an order?

We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order, and places a new order. This is applicable for only COD orders.

9. Where can I place my order?

You can order from all over the world on xiixofficial.com

10. Can I pre-order an item?

Yes you can pre order for the upcoming collection.


1. What is your return or exchangepolicy?

Kindly read our Return & Exchange Policy to know the best ways to get issues resolved by our team.

2. How do I return an item?

Twelve.X does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back toTwelve X is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.

3. What if I am not satisfied with my purchase?

If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by filling the complaint form and send it to contact@xiixofficial.com . After the approval of your return, you have to send the parcel to our warehouse via courier service within 7 days of receiving the order.

4. What if I want cash back against my return?

After you get the approval of your return, you have two options, You can get the store credits or the cashback. For cashback, our refund processing time is 30 days.

5. What if I want store credits against my return?

After you get the approval of your return, you have two options, You can get the store credits or the cashback. For store credits, we process and issue store credits on the same day.

6. What are the store credits?

Store credits are the number of credits issued to the customer against any returned order. Customers can use those credits for the purchase of any product from our collection.

7. What is the expiry of my storecredits?

Store credits can be redeemed within 180 days from the date of issuance.


1. What if there is an error whileplacing the order?

Kindly take a screenshot of the page where you experience the error, or copy the error message and send it to contact@xiixofficial.com for further assistance.

2. Do you provide any technicalassistance in case of any issue related to an order?

We don’t provide any technical support, but please do reach out to us at our customer service email at contact@xiixofficial.com .

3. In case of a technical issue onthe website, is there any alternative to place an order?

We encourage our customers to place orders on our website. Our expert technical team ensures that our website functions efficiently at all times however in case there is a technical issue with the website, we would request our customers to bear with us and retry once the issue is resolved. In case the issue persists, please email us at contact@xiixofficial.com.

4. Is there any particular browser tovisit the website and place the order?

We support all modern browsers (Chrome/Firefox/Safari). Certain versions of Internet Explorer (IE 6 and below) may not be supported.

5. Will the product be identical tothe pictures publicized/displayed?

Yes, the product will be identical, however there may be slight variances when it comes to the color. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.


1. Is my personal information keptsecure?

All payment information submitted by our customers is encrypted and is kept secure and confidential. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent.

2. Is there any online security screening?

Yes! Online security screening is xiixofficial.com initiative as a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. Typically, we call whenever a unique card is used to make a first transaction on the website.

3. Will I receive an online securityemail every time I place an order with you?

Online security is meant for every order; however the verification process is ideally one-time. In your next or future purchase(s), if you are using another credit card or using another account information, such as billing or shipping address, your order will be subjected to Online security verification again.

4. Why should I give you my personal information?

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms built by our payment partners. We follow up on all transactions with phone calls to verify orders

5. If I fail to respond to your emailwithin the stipulated time period, will my order be still processed?

Failure to respond to the online security verification process within the time period given, will result in automatic order cancellation. We regret to inform you that if we do not receive any response to the online security verification within the given time, your order will be canceled automatically.


1. How can I find a specific productI am looking for?

All our products come with a unique product code/name. Simply enter the specific code/name in the search option available on the website and it will help you find the product of your choice. If you do not receive any results, this means the product is not available anymore.

3. Do you have a size chart?

Yes. Size charts are included on all product detail pages.

4. What is the minimum order quantity limit?

There is no minimum order quantity limit in terms of total order price.

5. Can I cancel my order after confirmation?

At this moment, we do not provide this option. Once an order is confirmed, it goes to the warehouse for dispatch.

6. How do I lodge a complaint ifthere are any?

In case of a complaint, please fill this complaint form. One of our customer service representatives will assist you on priority. Or you can email your complaint at contact@xiixofficial.com.

7. What if the product I want is out of stock?

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website. You can also add those products in your wishlist, we will notify you at the time of restock.

8. How do I know if an item is instock?

An “In Stock” product will always have an “Add to Cart” button on its page. If your desired size for a product is not present on the page, it means the size
is out of stock.

9. Are there any promotions available?

We at Twelve X strive to bring best value to our customers by offering innovation with unmatched product quality. Our prices are already of competitive nature.